CMMI® V3.0 Building Service Excellence

CMMI® V3.0 Building Service Excellence

Format & Investment

Virtual/online training • 4-day duration •

Why Attend

Service organisations face unique challenges: inconsistent delivery, unclear metrics, and difficulty scaling capabilities across customer-facing operations. This course equips you to transform service processes into measurable capability, strengthening organizational maturity and driving superior service performance. As the service domain of the CMMI Institute model continues to gain prominence, this training puts you on the front-foot of service excellence and sets the stage for appraisal readiness.

What You Will Learn

Over this immersive four-day virtual programme, led by certified CMMI instructors, you will:

• Explore the service-domain sections of the CMMI V3.0 model and how they apply specifically to service delivery and management.

• Understand how to assess current service-process capabilities, establish baseline metrics, and build a roadmap to consistent, predictable performance.

• Dive into real-world case studies and interactive exercises to align teams, optimise service delivery workflows, and strengthen customer-facing operations.

• Lay the groundwork for appraisal readiness in the service domain—positioning your organisation or team to participate as an appraisal team member or lead.

• Successfully complete the online certification examination and earn a globally recognised certificate upon completion (60 multiple-choice questions).

Who Should Attend

This course is ideal for:

• Service-delivery managers and operations leaders who want to standardise and scale their organisation’s service processes.

• Quality, process-improvement and performance professionals working within service departments seeking to raise maturity and measurement capabilities.

• Consultants and internal improvement teams preparing to support or participate in service-domain appraisals.

• Organisations transitioning from project-based delivery to service-oriented capability models and want to embed repeatable, measurable practices.

What You Receive

• Official CMMI® certificate recognising course completion and exam success.

• Virtual training led by certified CMMI instructors, with flexible online access.

• Training materials, model-viewer access or references, and practical tools that you can apply immediately in your service environment.

• Entry into the next stages of CMMI training—such as Appraisal Team Training or High-Maturity Concepts—built upon this service-excellence foundation.

Outcomes

By the end of this course you will be able to:

• Translate the service-domain practices of the CMMI V3.0 model into actionable improvement initiatives in your organisation.

• Lead service-delivery improvement efforts with clarity and purpose, leveraging measurable capability rather than ad-hoc processes.

• Align team-structures, workflows and metrics to deliver consistent, high-quality service outcomes.

• Prepare your organisation to engage in service-domain appraisals or internal maturity assessments with confidence.